Payment & refund policy
We aim to keep billing straightforward and fair. If something goes wrong, we review issues and work toward a reasonable resolution.
Read this policy alongside our Terms of Service for the full agreement.
- Secure payment processing via Stripe
- Transparent billing
- Case-by-case review for technical issues
- Support available for billing questions
Last updated: April 2026
Payment processing
Payments are processed securely via Stripe. LedgerGuard does not store full card details.
How billing works
LedgerGuard is a subscription-based service. Charges are based on your selected plan and usage. Invoices and receipts are available in your billing settings where enabled.
Refund principles
Exceptions (technical issues)
If you experience a confirmed technical failure on our side—such as being charged without receiving the expected service—contact support. We will review logs and, where appropriate, provide a credit or refund.
Currency and taxes
Prices are shown in the currency presented at checkout. Applicable taxes may be added based on your billing address and local rules.
Billing and refund support
For billing questions or refund requests, contact us with your organization name, billing email, and relevant invoice details.